Insurance
- I accept the Columbia University Student Aetna heath insurance. I do not accept any other insurance policies.
- If you would like to submit your bill to your insurance for out of network benefits I will prepare an appropriate receipt. However, please check with your insurance first to make sure they provide out of network benefits.
Fees
- Please contact me for a fee schedule.
Cancellation/missed appointment policy
- If you miss or cancel an appointment less than 24 hours before your appointment, you are responsible for paying the full fee. If your appointment is on a Monday, you must cancel before 5pm on the preceding Friday.
Payment
- All payments are due within 15 days of the date of billing. In the case of overdue bills, payments are due immediately upon your receipt of the statement. Failure to pay bills in a timely fashion may result in referral of the matter to a collections agency.
- I accept checks, cash and Chase Quick Pay.
Contacting me
- Phone - 646-543-4021
- The best and most private way to reach me is by phone at 646-543-4021. I check my voicemail frequently during office hours. Please leave me a message and I will get back to you as soon as I can.
- Email - claudianelsonmd@gmail.com
- I check my email frequently during office hours and will respond as soon as I can. However, please note that I cannot guarantee the security or privacy of email communications. Email is best used for schedule changes or other non clinical matters. Please do not use email if this is an emergency.
- Texts
- Please do not text me. Text is not secure and I find it difficult to keep track of texts and often miss them. The best way to reach me is by voicemail or email. Thanks.
Emergencies
- If you are having an emergency after hours that cannot wait until the next business day please go directly to your nearest emergency room or call 911 and have the hospital call me. If it can wait until the next day please leave me a voicemail and I will call you back first thing in the morning.